Hi, it’s Ben from the ExpressVNP engineering team. I’d like to share a bit of data about the reliability of our VPN servers. Our network is distributed across several different data-centers around the globe:
- Los Angeles
- San Francisco / San Jose
- Washington, DC
- Nuremberg, Germany
- and even Hong Kong (though we only use that data-center for customers who specifically need to be in Hong Kong. Speeds from Asia are typically best accessing servers in Los Angeles. Even though the physical distance is greater, the network pipes are wider across the Pacific, giving you faster speeds.)
We use automated systems to constantly monitor each of our servers, and we get woken out of bed if anything ever goes wrong. Each server is typically available 99.5% of the time, and many of them even 100% on a month-to-month basis. Since we have multiple servers even in the same data-center, that means customers very rarely, if ever, notice a server being down. On top of that, customers can choose which datacenter to connect to, so even in the rare event that one datacenter is unavailable, there will be several other backups to connect.
Bottom line: over the past year our total service availability has been far above 99.9%. Here’s the full data report from our monitoring partner pingdom.com if you’re interested.